Privacy Policy
The website thaigpsdd.com (the "Website") is owned and operated by SP21 Intergroup Co., Ltd. (the "Company", "we" or "us"). We are committed to respecting and seriously protecting your privacy, and we comply with all personal data protection laws that apply to the Company. The following explains how the Company collects, uses and discloses your personal data. For your own benefit, we recommend that you read and understand this Privacy Policy (the "Policy") carefully. This English version is provided for convenience only. If there is any difference between the Thai and English versions, the Thai version shall prevail.
1. Scope of this Privacy Policy
This Policy applies to you if you are an individual user of the Company's Website who has purchased, is interested in, or intends to purchase products through the Company's Website. It also applies to any individual who has registered to receive news and marketing materials from the Company.
2. Personal Data We Collect
The personal data the Company collects from you includes:
- Identity data – first and last name, taxpayer identification number, and your social media account name (platform-specific ID)
- Contact data – phone number, email address and contact address (house number, province, district, sub-district and postal code)
- Electronic identification data – the IP address of your computer or device, cookies, and other similar tracking technologies
- Usage data – information about how you use and browse the Website, the content you view, the date and time you start and end your visit, your searches on the Website, your browser type, browser language, operating system, and the address of the website that referred you to the Company's Website, collected through the following tools: Google Analytics, Google Ads and Facebook Pixel
If you provide the Company with personal data of a third party, you confirm that you have informed that person of this Policy and obtained their consent, or that you have another lawful basis for disclosing their personal data to the Company for processing for the purposes stated in this Policy. Where the law requires the Company to obtain consent from that third party, you agree to assist the Company in obtaining it.
3. Sources of Personal Data
3.1 Personal data collected directly from you
The Company may receive your personal data directly when you contact the Company through any channel, including the Company's Website. This may include various accessible forms or methods, such as sales promotion activities, emails, chat messages and messages via social media.
3.2 Personal data collected from other sources
If you register as a user of our Website using any of your social media accounts, link your account with the Company to your social media account, or use other social media features of the Company, we may access personal data about you that you have voluntarily provided to that social media provider in accordance with its policies. We will handle your personal data in accordance with this Privacy Policy.
4. Purposes of Collecting, Using and Disclosing Personal Data
The Company collects, uses and discloses your personal data for the following purposes:
| Purpose | Details |
|---|---|
| Registering customers in the Company's member database, membership sign-up and login | To register as a store member and log in to check product status, place orders or track products, notify payments includingproduct returns in accordance with theReturn Policy |
| Purchasing products | When you place an order through the Company's Website, the Company will process your personal data to fulfil your order and carry out any other actions related to it, including but not limited to delivering products to the address provided, after-sales service and product warranty. |
| Use of cookies and other tracking technologies (“Cookies”) | When you use the Company's Website, the Company will process your electronic identification data for the following purposes:
|
5. Your Rights Regarding Your Personal Data
Subject to the conditions and limitations under personal data protection law, you have the following rights:
- To access and obtain a copy of your personal data, and to request disclosure of how your personal data was obtained where you did not give consent
- To receive your personal data in a commonly used or machine-readable format (if available), and to request that your personal data be sent in that format to another data controller
- To request that your personal data be deleted, destroyed or anonymised so that it can no longer identify you
- To object to the collection, use and disclosure of your personal data
- To request the restriction of processing of your personal data
- To request that your personal data be kept accurate, up to date and complete. You can update your personal data at any time by accessing your user account on the Company's Website, and
- Where the processing of your personal data is based on consent, you have the right to withdraw your consent at any time
Unless otherwise required by law, we reserve the right to request additional information regarding your request or to charge a reasonable administrative fee. However, we will inform you of any fee before processing your request.
If you wish to exercise any of the above rights, please contact our Personal Data Protection Officer at sales@thaigpsdd.com
6. Security of Your Personal Data
6.1 To protect your personal data from unauthorised access, collection, use, disclosure, processing, copying, modification, sale, loss, misuse, alteration or other similar risks, we have put in place appropriate organisational and technical measures, such as:
- Limiting access to personal data to only those who need access
- Maintaining appropriate technology products to prevent unauthorised computer access
6.2 If you believe your privacy has been breached, please contact us immediately.
6.3 Please note that no method of transmission over the internet or electronic storage is completely secure. Although we cannot guarantee absolute security, we make every effort to protect your data and regularly review and improve our data protection measures.
6.4 Your password is the key to your account. Please use a unique combination of numbers, letters and special characters, and do not share your password with anyone. If you share your password with others, you will be responsible for all actions taken under your account and their consequences. If you lose control of your password, you may lose significant control over your personal data and other information you have submitted to the Company, and you may be legally bound by any actions taken in your name. Therefore, if your password has been accessed without authorisation for any reason, or you have reason to believe it has been, you should contact us and change your password immediately. Please remember to log out of your account and close your browser when using a shared computer.
7. Retention of Personal Data
7.1 We will retain your personal data only for as long as necessary for the purposes for which it was collected, such as for the duration of a contract, for the period required by law, or for as long as we are in contact with you, and for a further 10 (ten) years after the contractual relationship ends or after your last communication with the Company, as the case may be, unless otherwise required by applicable law.
7.2 We will stop retaining your personal data and take any action required by law regarding personal data whose retention period has expired, or which is no longer relevant or necessary for the purposes for which it was collected, including removing information that could identify you.
8. Disclosure of Your Personal Data to Third Parties
The Company may disclose your personal data to others for any of the purposes above, as follows:
- (a) The Company may disclose your personal data to its service providers, such as online platform management providers (Facebook, Google Analytics, Google Ads and Hotjar), information technology providers, payment service providers, accounting firms, auditors and legal advisers.
- (b) The Company may disclose your personal data to its affiliated companies.
- (c) The Company may disclose your personal data to official product distributors.
- (d) The Company may disclose your personal data as required by applicable law, or to comply with orders of competent authorities, government agencies and/or courts.
- (e) The Company may disclose customers' personal data to relevant third parties in the event of a change in ownership of the Company or of any of its assets or property, such as a merger.
When disclosing your personal data to such parties, we will ensure that these third parties and our affiliates keep your personal data safe from unauthorised access, collection, use, disclosure, processing or other similar risks, and retain it only for as long as necessary to achieve the purposes above.
9. Third-Party Websites
Where the Company's Website links to other websites, the Company is not responsible for your use of those websites. We recommend that you read and understand the terms and details of use of those websites, particularly their provisions on the protection of your personal data.
10. Use of Cookies
Cookies are small files used to store information on your computer and/or other devices you use, such as smartphones or tablets. The Company uses cookies and/or other tracking technologies. The Company also uses cookies to monitor the number of users of the Company's Website and how they use it.
The types of cookies the Company uses and how they are used are as follows:
- Strictly necessary cookies: The Company uses these cookies so that you can access information and use the Company's Website efficiently, and to help exchange information and communicate between your web browser and the server.
- Analytics and performance cookies: the Company uses these cookies to measure performance by processing visits and the characteristics of user groups. This information is used to analyse user behaviour so that the Company understands how visitors use the Website and can improve its quality and suitability.
- Functionality cookies: The Company uses these cookies to remember the features you have chosen or set while using the Company's Website. This saved information is used again when you return to the Website, so your previous choices or settings are applied without you having to choose or set them again, for your convenience — for example, language, pre-filled login details, or information already entered in service forms.
- Marketing cookies (interest-based sales/services): the Company may use cookies and the information obtained from them to analyse your interests in order to offer you suitable products, services and promotions.
- Other cookies: The Company uses cookies from third parties that work with the Company. These cookies allow third parties to analyse information such as the number of visits, user behaviour on the Website, browser types and electronic devices, data from pixel files, or other information about your behaviour (such as location). The purpose of collecting and processing these cookies is to gather information about the Company's Website visitors, their behaviour, preferences and interest in various services. These cookies make it possible to show advertising and marketing offers and to analyse your interest in the materials shown.
We may also share one-way hashed information with a third-party partner (Facebook), which may combine the hashed information with other identifiers to deliver the Company's interest-based advertising on other websites or mobile applications, based on your previous visits to our Website. The Company does not support or endorse the purposes, ideologies or statements of any website or application that displays our advertising.
Please also visit Facebook's website – https://www.facebook.com/ads/settings to opt out of certain cookie options for interest-based advertising. You may still receive advertisements, but the networks you have opted out of will no longer deliver advertisements tailored to your interests. Please also note that logging out of your account does not mean you have opted out of personalised advertising.
You may need to take action on each browser and device you use to manage functional and certain non-functional cookies. For the Company's Website, you can set your browser to refuse cookies, and you can withdraw or cancel your consent to the use of cookies for marketing products at any time by going to the cookie consent settings Please note that if you refuse cookies, you may not be able to use all or part of the Company's Website.
11. Changes to this Policy
The Company may change this Policy from time to time when necessary or when required by applicable law. The Company will notify you of any changes through the Company's Website. Where applicable law requires consent for a change, we will ask for your consent before the change takes effect. Please refer to the date at the top of this Policy to see when it was last changed.
12. Questions, Feedback, Concerns, Suggestions or Complaints
12.1 If you have any questions about personal data protection or data privacy, please refer to our frequently asked questions on personal data protection/data privacy.
12.2 If your question is not covered in our frequently asked questions, or if you have any feedback, concerns, suggestions or complaints regarding personal data, please contact us at:
SP21 Intergroup Co., Ltd.
66/863 Moo 5, Bang Mueang Sub-district, Mueang District, Samut Prakan 10270
Contact: LINE Official @tracker