Using your GPS tracker: precautions and product warranty

Usage precautions / warranty terms

Terms of Service

Terms and Conditions of Use for GPS Devices

1. Purpose of use: This GPS device is designed and sold primarily for security, to prevent the loss of vehicles or property, and as a tool to help recover vehicles or property in case of theft or loss only.
2. Rules for the audio function (supported models only): The audio listening or recording function is intended for emergencies only, such as a theft, to gather evidence or conversations of offenders inside the vehicle. Users are strictly prohibited from using this device to secretly listen to, follow, or violate the rights and privacy of any other person.
3. Anti-privacy-violation policy: The company does not support any action that violates personal rights, breaks the law or is contrary to good morals. If the company is contacted by anyone whose privacy has been violated through the use of this device, the company will cooperate, assist the affected person, and provide useful information to the police in accordance with legal procedures to the fullest extent.
4. Reservation of rights: If a user is found to be using the device unlawfully or to violate the rights of others, the warranty ends immediately and the company accepts no responsibility for any civil or criminal damages arising from the user's actions.

UsageGPS Tracker and precautions

• The product is a GPS tracker that determines its position from GPS satellite signals and transmits it over the internet.
• Portable GPSDD units run mainly on their built-in battery.
• Installed GPSDD units run mainly on the vehicle's power, so they must be connected to the vehicle's electrical supply to power the transmission of signals.
• If the battery runs out, the unit is not connected to power, or the power cable comes loose, the GPS stops working and won't update its location.
• In signal dead zones or where the signal is blocked, the position may be inaccurate or the device may not work.
• The GPS must be used with a SIM to send position data from the GPS satellites over the GSM network as internet data, to display the location in the mobile app. The mobile network operator charges for this service.
• After about 1 year of use, the main battery and backup battery in the GPS will degrade, and their capacity to store power will decrease.
• Please use portable GPS units in normal conditions: temperature −20 to +35°C, relative humidity 65 ±20%.
• Install the GPS away from heat sources, don't let children play with it, and don't strike or knock the device.
• Do not leave the GPS charging for more than 10 hours.
• Do not disassemble the GPS device or let it get wet, as it contains a battery and getting wet can be dangerous.
• When not in use for a long time, store the GPS carefully, switch it off and remove the SIM.
• Do not use or leave the GPS in hot places or environments above 60°C. Excessive heat can cause a short circuit inside the battery, making it overheat and explode.
• If the battery has degraded and runs down quickly after charging, stop using the GPS and keep it somewhere safe, or dispose of it in an electronic or hazardous waste bin for proper disposal.
• Do not let the GPS come into contact with moisture or any liquid,such as water or a wet cloth, as moisture or liquids can short-circuit electronic devices and damage the GPS.

Warranty details / making a claim

Warranty terms from SP21 Intergroup Co., Ltd. When you receive the product, please check that

• it's the product you ordered
• the product and accessories are complete
• there are no signs of damage, such as dents, burns, signs of opening or cracks
• the warranty sticker on the box and/or device has not been opened or torn

The company's warranty terms are as follows

1) Within 7 days (from the date the customer receives it)

we're happy to exchange the product right away for faults visible immediately, such as port problems, not charging, or no indicator light when powered

* The company reserves the right to exchange products within 7 days of receipt, provided the product is complete with its box
* After this period, the company will consider any problem to result from the customer's use, and cannot accept a claim, or will only accept it under the company's conditions

2) Within 6 months Product warranty terms

If the product has a problem within 6 months, we will inspect it and repair it, replace parts or replace the product as appropriate. If the product has been discontinued, we will send a similar model instead. In some cases where repair or parts replacement isn't possible, we will explain after inspection.

The warranty ends when

• the product is damaged beyond identification
• the warranty sticker or product sticker has been removed, damaged or torn
• the product is damaged by incorrect use or modification, shows burn marks from a short circuit, or any action that broke, bent or kinked the circuit or wires which were then used and damaged the device
• the product is damaged by an accident or incident, such as being dropped, exposed to water/rain or fire, or shows damage/cracks/breaks from the customer's use
• the GPS was kept at temperatures above 60°C or in high humidity, damaging the device
• damage caused by abnormal electrical conditions, such as overvoltage or brownouts
• This warranty does not cover other accessories such as Micro USB cables and adapters, or faults in the device's LED status lights
  

Warranty criteria

• GPSDD products are covered by a 6-month warranty from the date of purchase
• The company only provides warranty for products with a warranty sticker on the box
• If the battery inside the device burns or explodes due to a product defect and affects people or property, we will be responsible for damages up to 20,000 baht, with supporting evidence that proves it was caused by manufacturing

This warranty does not cover

• damage from improper use or use outside normal use as described in the user manual
• suspension of service by the mobile network operator
• damage from modification, cutting, opening or signs of tampering
• damage to the product from accidents or natural disasters, including contact with water or moisture, such as drops/falling in water/getting wet in the rain and shorting out, modification and incorrect use, burn damage from short circuits, any action that broke, kinked or bent the cable which was then used and damaged the device, sitting on it so the connector bent and no longer works, cables damaged by the customer's use, or switch buttons pressed in by the customer's use
• damage caused by abnormal electrical conditions, such as overvoltage or brownouts
• The company reserves the right to compensate for damage to people and property only once it has been proven that the cause was a product sold by the company
• Damage or the vehicle not starting because it was parked for a long time and the battery ran low — GPS devices need power from the vehicle at all times to work, so this is outside the scope of the warranty
• We reserve the right regarding product returns in all cases. Please contact our staff for more details on LINE ID: @tracker

Warranty eligibility by sales channel

GPSDD-branded products are covered by the warranty only when bought through the company's official sales channels: thaigpsdd.com, LINE @tracker, Lazada, Shopee, TikTok Shop and other channels the company clearly specifies

The company reserves the right not to provide warranty for products bought through individuals, agents or outside shops that have not been appointed or approved by the company

Customers must show proof of purchase from an official channel to claim the warranty

Resale conditions

The company does not permit commercial resale of its products without written permission from the company

If products are resold without permission, the company is not responsible for warranty terms, after-sales service or any damage to the end buyer

All responsibility lies solely with the seller who resold the product

Scope of the company's responsibility

The company provides warranty service only to customers who bought directly from the company

The company is not responsible for any damage, costs or disputes arising from purchases through third parties or unauthorized sellers

In such cases, customers must make their claim directly with the seller they bought from

Making a claim

• If you suspect a problem with your product, contact LINE ID @tracker
• with the subject“Claim:……..”so our team can pass it to the technical team quickly
• Warranty applies only to products with the sticker that can be confirmed as bought from us
• Claims must be sent with the full box and all accessories If the box is lost, or the sticker has peeled off or shows signs of opening, the warranty ends immediately!
• For other conditions, please ask our team directly

About the GPSDD app server

• Using the GPSDD app involves a yearly server fee of 250 baht (about 0.68 baht a day), starting after the first year of use
• Sending the vehicle's location from the GPS device to your phone requires an internet data connection
  • Data usage: the GPS device uses on average at least 1–2 MB of data per day
  • SIM card: you need a SIM card with a suitable internet package with enough data to send the vehicle's location continuously
• Costs:
  • the customer is responsible for choosing a package and paying for SIM service directly with the mobile network operator
  • SIM prices and types depend on the package the customer chooses
• Some SIM types don't work with GPS. We recommend an IoT SIM, or ask the seller about SIMs for GPS
• Besides viewing the location in the GPSDD app, customers can have the GPS report its position by SMS: send a command from your phone to the GPS, and it replies with an SMS containing a Google Maps location link

The company reserves the right to change the warranty terms without prior notice to customers